- Convenient slots for appointments & walk-in customers.
- Estimate of cost & expected delivery time.
- Proactive job progress monitoring to answer customer queries.
- Alert mechanism for inevitable delays, cost over-runs.
- Least data entry by picking up data from source like Appointment, Estimate, Contract ensuring minimal waiting time before customer gets attention.
- “Up selling” of schemes, campaigns, pending jobs during receiving by alerts based on previous service history & recommended maintenance schedules.
- “Campaign manager” to design new campaigns & service products.
- Multi-resource scheduling by linking bays/technicians to workshop resources.
- Dynamic Job Allocation & online job progress clocking by technicians.
- Integrating core workshop processes right from appointment, estimate, contract, job execution, delivery to post service follow-up.
- Predefined lists for Customer concerns, Job requests, Operations manual, Spare parts catalog and Masters.
- Post follow-up service alerts for scheduled maintenance.
- Information Dashboard from a single source to manage service functions.
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